HOTEL KEIHAN

Terms and Conditions of Accommodation / House Regulations

Rules for staying at our hotel

Hotel Keihan Terms and Conditions of Accommodation

Article 1 Scope of Application

  1. Agreements for accommodation and related contracts to be entered into between Hotel Keihan (hereinafter referred to as “the Hotel”) and the guests to be accommodated shall be subject to these Terms and Conditions. Any matter not provided for herein shall be governed by laws and regulations, or generally established customs.
  2. Notwithstanding the preceding Paragraph, if the Hotel has entered into a special contract with a guest insofar as such special contract does not violate laws and regulations and generally established customs, the special contract shall supersede these Terms and Conditions.

Article 2 Application for an Accommodation Agreement

  1. A guest who intends to make an application for an accommodation agreement with the Hotel shall notify the Hotel of the matters below.
    1. Name and telephone number of the guest(s);
    2. Date(s) of stay and estimated time of arrival;
    3. Accommodation charges (according to the basic accommodation charges listed in the appendix, in principle);
    4. Other matters deemed necessary by the Hotel.
  2. If the guest requests, during his/her stay, an extension of the stay beyond the date(s) in (2) of the preceding Paragraph, it shall be regarded as an application for a new accommodation agreement at the time such request is made.

Article 3 Conclusion, etc. of an Accommodation Agreement

  1. An agreement for accommodation shall be deemed to have been concluded when the Hotel has accepted the application as stipulated in the preceding Article; provided, however, that this shall not apply when it has been proven that the Hotel has not accepted the application.
  2. When an agreement for accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the basic accommodation charges for the guest's period of stay (or 3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first allotted for the total accommodation charges to be paid by the guest, then secondly for the cancellation charges under Article 6 and thirdly for the compensation under Article 18 if applicable, and the remainder, if any, shall be refunded at the time of the payment of charges as stated in Article 12.
  4. If the guest has failed to pay the deposit by the date specified by the Hotel in accordance with Paragraph 2, the accommodation agreement shall become invalid; provided, however, that this shall apply only in the case where the guest is thus informed by the Hotel when the deadline for payment of the deposit is specified.

Article 4 Special Contracts Requiring No Accommodation Deposit

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit stipulated in the same Paragraph after the accommodation agreement has been concluded.
  2. If the Hotel has not requested payment of the deposit as stipulated in Paragraph 2 of the preceding Article or has not specified the deadline for payment of the deposit when it has accepted the application for an accommodation agreement, the Hotel shall be deemed as having accepted the special contract prescribed in the preceding Paragraph.

Article 5 Refusal of an Accommodation Agreement

  1. The Hotel may not accept the conclusion of an accommodation agreement under any of the following cases:
    1. When the application for accommodation does not conform to these Terms and Conditions;
    2. When the Hotel is fully booked and no room is available;
    3. When the person intending to stay is deemed likely to behave in a manner that is against the laws/regulations, public order, or good morals in regard to his/her stay at the Hotel;
    4. When the person intending to stay has caused any problem to the Hotel in the past, such as delayed payment of charges;
    5. When the person intending to stay is involved with any of the various organized crime groups defined in the Act on Prevention of Unjust Acts by Organized Crime Group Members, or is likely to be involved with any other group or organization equivalent thereto;
    6. When the person intending to stay is wanted, or has ever been apprehended, arrested, prosecuted, or found guilty in connection with a criminal offense;
    7. When the person intending to stay has committed violence, assault, extortion, threats, blackmail, fraud, or any other act similar thereto;
    8. When there is any reason equivalent to any of (4) through (7) above;
    9. When the person intending to stay is clearly detected as carrying an infectious disease;
    10. When violence is used in making demands with regard to the accommodation or when the Hotel is requested to assume an unreasonable burden;
    11. When the Hotel is unable to provide accommodation due to a natural disaster, malfunction of the facilities, or other unavoidable causes; or
    12. When the person intending to stay is likely to cause trouble to other guests due to intoxication, etc., or behaves in a manner significantly disturbing to other guests.

Article 6 Right to Cancel the Accommodation Agreement by the Guest

  1. The guest may cancel the accommodation agreement by notifying the Hotel.
  2. In the event the guest has cancelled the accommodation agreement in whole or in part due to reasons attributable to the guest (except in the case where the Hotel has requested payment of the deposit by the specified deadline as prescribed in Paragraph 2 of Article 3 and the guest has cancelled before payment thereof), the guest shall pay a cancellation charge as listed in Appendix 2; provided, however, that in the case where the Hotel has entered into a special contract as prescribed in Paragraph 1 of Article 4, this shall apply only when the guest is informed of the obligation to pay a cancellation charge if the guest cancels the accommodation agreement at the time of concluding said special contract.
  3. In the event the guest does not appear by 8 p.m. on the date of stay (2 hours after the expected time of arrival if the Hotel has been notified of it) without advance notice, the Hotel may regard the accommodation agreement as being cancelled by the guest.

Article 7 Right to Cancel the Accommodation Agreement by the Hotel

  1. The Hotel may cancel the accommodation agreement in any of the following cases:
    1. When the guest is deemed likely to behave or is deemed to be behaving in a manner that is against laws/regulations, public order, or good morals in regard to his/her stay at the Hotel;
    2. When the guest fails to pay his/her charges to the Hotel or delays payment of same;
    3. When the guest provides false information in concluding the accommodation agreement;
    4. When the guest is a member of or involved with any of the antisocial groups, extremist groups and other similar organizations defined in the Act on Prevention of Unjust Acts by Organized Crime Group Members;
    5. When the guest is a party equivalent to any of the parties described in the preceding Paragraph, or is involved with any group or organization that the Hotel deems as a party described in the preceding Paragraph, any group or organization that uses fraudulent means or force, or any other organization related thereto;
    6. When the person intending to stay is wanted, or has ever been apprehended, arrested, prosecuted, or found guilty in connection with a criminal offense;
    7. When the guest has committed violence, assault, extortion, threats, blackmail, fraud, or any other act similar thereto;
    8. When there is any reason equivalent to any of (2) through (7) above;
    9. When the guest is clearly detected as carrying an infectious disease;
    10. When violence is used in making demands with regard to the accommodation or when the Hotel is requested to assume an unreasonable burden;
    11. When the Hotel is unable to provide accommodation due to a natural disaster or any other reason resulting from force majeure;
    12. When the guest is likely to cause trouble to other guests due to intoxication, etc., or is behaving in a manner significantly disturbing to other guests; or
    13. When the guest does not observe the rules prohibiting certain actions specified under the House Regulations stipulated by the Hotel (restricted to prohibitions deemed necessary in order to prevent fires), such as smoking in bed, and interfering with the firefighting facilities.
  2. In the case where the Hotel has cancelled the accommodation agreement in accordance with the preceding Paragraph, the Hotel will not charge the guest for any of the services which he/she has not received.
  3. In the case where the Hotel has cancelled the accommodation agreement in accordance with the preceding Paragraph, the Hotel will not compensate for any damage incurred by the guest in association with such cancellation.

Article 8 Registration

  1. The guest shall register the matters listed below on the day of stay.
    1. Name, address, telephone number (including other contact), gender, and age of the guest. (including companion(s))
    2. Name and telephone number of the place of employment (department, section) of the guest.
    3. When the guest is non-Japanese, the guest’s nationality, passport number, place and date of entry into Japan, besides the matters above (1).
    4. When the guest is non-Japanese who does not have a home address in Japan, the Hotel will request presentation of the guest’s passport, and keep a copy thereof.
    5. Date and estimated time of departure.
    6. Other matters deemed necessary by the Hotel.
  2. When the guest intends to pay his/her accommodation charges prescribed in Article 12 by any means other than cash in Japanese yen, such as by a coupon or credit card, such means of payment shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

Article 9 Hours of Occupancy of Guest Rooms

  1. The guest may occupy the allocated room of the Hotel from 3 p.m. to 11 a.m. of the following day; provided that in the case of a consecutive stay, the guest is entitled to use the room all day during the stay except on the days of arrival and departure.
  2. Notwithstanding the provision of the preceding Paragraph, the Hotel may allow the guest to occupy the room outside the hours specified in the same Paragraph. In such case, the extra charges below shall be paid.
    1. 25% of the basic room charge for occupancy up to 1 p.m.
    2. 50% of the basic room charge for occupancy up to 3 p.m.
    3. 100% of the basic room charge for occupancy up to later than 3 p.m.

Article 10 Observance of House Regulations

Within the premises of the Hotel, the guests shall observe the House Regulations established by the Hotel, which are posted within the premises of the Hotel.

Article 11 Business Hours

  1. The business hours of the major facilities, etc. of the Hotel shall be as notified through the Hotel website, brochures provided in the Hotel, notices displayed in several places, information available in guest rooms, etc.
  2. The business hours are subject to temporary changes due to unavoidable reasons. In such case, the guests shall be informed by appropriate means.

Article 12 Payment of Charges

  1. The breakdown of the accommodation charges, etc. that the guest is obliged to pay is as listed in Appendix 1.
  2. The accommodation charges, etc. as stated in the preceding Paragraph shall be paid at the reception when requested by the Hotel in Japanese yen or any other means equivalent thereto, such as a coupon or credit card.
  3. Accommodation charges shall be paid even if the guest voluntarily does not use the allocated room once it has been made available to him/her by the Hotel.

Article 13 Liabilities of the Hotel

  1. The Hotel shall compensate the guest for any damage caused by the Hotel due to its performance or non-performance of the Accommodation Agreement and the related agreements thereto; provided, however, that this shall not apply when such damage has been caused due to reasons not attributable to the Hotel.
  2. The Hotel is covered by hotel liability insurance in order to deal with unexpected fires or other disasters.

Article 14 When Unable to Provide a Contracted Room

  1. The Hotel shall, when unable to provide a contracted room(s), arrange accommodation of the same standard elsewhere for the guest insofar as practicable with the consent of the guest.
  2. Notwithstanding the provision of the preceding Paragraph, if arrangement of other accommodation cannot be made, the Hotel shall pay the guest a compensation fee equivalent to the relevant cancellation charge, and the compensation fee shall be allotted to the amount of compensation for damage; provided, however, that when the Hotel cannot provide the room due to reasons not attributable to the Hotel, the Hotel will not pay the compensation fee.

Article 15 Handling of Deposited Goods, etc.

  1. The Hotel shall compensate for any loss, destruction, etc. of the goods, cash, negotiable instruments or any other expensive items (including valuables) the guest has deposited at the reception except when such damage is caused due to force majeure; provided, however, that in the case of cash, negotiable instruments or other expensive items (including valuables), if the guest has deposited such item(s) without notifying the type and the value thereof despite a request by the Hotel to do so, the Hotel will compensate for damage in an amount limited to 100,000 yen.
  2. In the case where the guest stores cash, negotiable instruments or other expensive items (including valuables) in a safety box (bag), notwithstanding the provisions of the preceding Paragraph, the Rules for Lease of Safety Box (Bag) of the Hotel shall apply.
  3. The Hotel shall compensate for any loss, destruction, etc. of the goods, cash, negotiable instruments or any other expensive items (including valuables) the guest has brought into the Hotel and has not deposited at the reception when such loss, destruction, etc. is the result of intention or negligence of the Hotel; provided, however, that if the guest has not notified in advance the type and the value of the items he/she has brought in, the Hotel will compensate for damage in an amount limited to 100,000 yen, except when such loss, destruction, etc. is the result of intention or gross negligence of the Hotel.

Article 16 Custody of Baggage or Belongings of Guests

  1. When the baggage of a guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep and to hand such baggage over to the guest at the reception at the time of his/her check-in only if the Hotel has agreed to do so in advance.
  2. If the baggage or belongings of a guest are found left behind after his/her check-out, the Hotel will in principle wait for an inquiry from the owner and ask him/her for instructions. If there are no instructions from the owner, the Hotel will notify the closest police department within 7 days including the day of discovery for valuables. For other goods, the Hotel will dispose of them after 3 months; provided, however, that food and beverages, tobacco, magazines, etc. shall be disposed of on the day of discovery.
  3. The liability of the Hotel for the custody of the baggage or belongings of the guest in the case of the preceding two Paragraphs shall be in conformance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1 of this Article, and the provisions of Paragraph 2 of the preceding Article in the case of the preceding Paragraph.

Article 17 Liability for Parking

  1. When the guest uses the parking lot managed by the Hotel (hereinafter, “the Hotel Parking Lot”), whether or not the key of the vehicle is deposited, the Hotel is merely lending the space and is not responsible for taking care of the vehicle; provided, however, that if the vehicle is intentionally or unintentionally damaged as a result of the Hotel's management of the Hotel Parking Lot, the Hotel will be liable for compensation.
  2. Even when the guest uses a parking lot arranged by the Hotel, the Hotel will not be liable for any incident such as an accident or theft that occurs in the parking lot.

Article 18 Liability of Guests

The guest shall compensate the Hotel for any damage caused intentionally or through negligence on the part of the guest.

Article 19 Disclaimer

  1. The Hotel will not be liable for any damage incurred by the guest as a result of an intentional act or negligence of the guest.
  2. Guests are liable for any use of computer communication services from within the Hotel. The Hotel will not be held liable for any damage that may be caused to the user by a system failure or any other reason while the computer communication services are being used. In addition, the guest shall compensate the Hotel and third parties for any damage caused by any act that the Hotel deems inappropriate through use of the computer communication system by the guest.

Article 20 Governing Language

These Terms and Conditions are provided in languages other than Japanese. In case of a discrepancy or difference between the original and any translation, the Japanese version will take precedence in all respects.

Appendix 1
How to determine accommodation charges, etc.
(ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

Total amount to be paid by the guest
Accommodation charge Basic accommodation charge [room charge (or room charge + breakfast)]
Extra charge Meals & drinks or additional meals & drinks (Meals and drinks other than breakfast) and other expenses
Taxes Consumption tax, accommodation tax, bathing tax
Total amount to be paid by the guest
Accommodation charge Basic accommodation charge [room charge (or room charge + breakfast)]
Extra charge Meals & drinks or additional meals & drinks (Meals and drinks other than breakfast) and other expenses
Taxes Consumption tax, accommodation tax, bathing tax

Remarks

  1. The accommodation tax, bathing tax, and consumption tax above are subject to change based on revisions of the tax laws and ordinances concerned.
  2. Details of the accommodation tax and bathing tax shall be in accordance with the relevant prefectural ordinance for accommodation tax and the municipal ordinance for bathing tax.

Appendix 2
Cancellation Charges (ref. Paragraph 2 of Article 6)

 IndividualGroup
1 to 1415 to 100101 or more
No show100%100%100%
Day of stay80%80%100%
1 day prior to day of stay50%50%80%
3 days prior to day of stay30%30%50%
5 days prior to day of stay 30%30%
7 days prior to day of stay 20%30%
14 days prior to day of stay 10%15%
30 days prior to day of stay  10%
 IndividualGroup
1 to 1415 to 100101 or more
No show100%100%100%
Day of stay80%80%100%
1 day
prior to
day of stay
50%50%80%
3 days
prior to
day of stay
30%30%50%
5 days
prior to
day of stay
 30%30%
7 days
prior to
day of stay
 20%30%
14 days
prior to
day of stay
 10%15%
30 days
prior to
day of stay
  10%

Remarks

  1. Cancellation charges shall be calculated from the day on which the notice of cancellation from the guest is received.
  2. The percentage represents the rate of cancellation charge to the basic accommodation charge.
  3. When the contracted number of days is shortened, cancellation charge for the first day shall be paid by the guest, regardless of the number of days the stay is shortened.
  4. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the stay (or as of the date of application if the application is accepted less than 10 days prior to the stay) with fractions rounded up to the next whole number.

* The above charges are basic cancellation charges. In some cases, the regulations for cancellation charges of a separate accommodation agreement or a specific website may supersede these charges.

House Regulations

In order to assure all of our guests a secure and comfortable stay, we have established the following House Regulations in accordance with Article 10 of the Terms and Conditions of Accommodation. We would appreciate your understanding and cooperation.

If these regulations are not observed, we may be obliged to refuse your stay or use of various facilities within the Hotel premises. Please note that you may also be held liable for damage.

For prevention of fires

  1. Do not bring in and use any heat source for heating, cooking, etin the Hotel.
  2. Do not smoke in bed or any other place where a fire is likely to occur.
  3. Do not take any other action that may cause a fire.
  4. Do not touch the firefighting equipment, etc. except in an emergency.

For your security

  1. Be sure that the door is locked when you leave the room during your stay.
  2. Lock the door and use the door chain while you are in the room, especially while resting in bed. Do not open the door before identifying any visitor. If the visitor seems suspicious, contact the reception immediately.
  3. Please refrain from meeting visitors in the room.

Prohibitions

  1. Do not bring onto the Hotel premises any item that may disturb other guests, as follows:
    1. Dogs (except guide dogs for the visually impaired or the hearing impaired, or service dogs), cats, birds, and other pet animals.
    2. Dirty items, items generating foul odors.
    3. Gunpowder, volatile oils, or other explosive or inflammable items.
    4. Firearms and swords whose possession is legally prohibited.
  2. Do not engage in gambling or any act contrary to public morals or order, or behave in a manner that may disturb other guests.
  3. Do not use the facilities or fixtures of the Hotel in any place other than their specified location or for any purpose other than their intended use.
  4. Do not attach any foreign object to the building or facilities of the Hotel, or modify them to change their current state.
  5. Never open the windows of your room except in an emergency.
  6. Do not display by the window any object that may ruin the appearance of the Hotel.
  7. Do not use the guest room for any purpose other than lodging, such as using it as an office or shop.
  8. Do not distribute advertising or publicity materials, or sell goods to other guests within the Hotel premises.
  9. Do not order meals or drinks to be delivered from outside the Hotel.
  10. Do not leave your belongings in the lobby or hallways.
  11. Do not leave your room wearing nightwear, slippers, etc.

Contact information

If you have any comments, questions, or complaints regarding the
handling of information, please contact the following: Contact us

Hotel Keihan Co., Ltd.

Keihan Tenmabashi Building 3F, 1-7-24, Otemae, Chuo-ku, Osaka-shi, 540-0008, Japan
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